Refund and Returns Policy
Thank you for shopping with Ocimum Hair Serum. We value your satisfaction and strive to provide high-quality products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
- You have 7 days from the date of receiving your product to return.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase is required for all returns.
2. Refunds
- Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, the refund will be credited to your original payment method within 7-10 business days.
- Please note that shipping charges are non-refundable.
3. Exchanges
- We only replace items if they are defective or damaged. If you need an exchange, please contact us within 7 days of receiving the product.
- Damaged and defective products replacement/Exchange will be delivered with in 5-7 business days.
4. Non-Returnable Items
- Products that are opened, used, or not in their original condition.
- Products purchased during sales or promotional events.
5. How to Initiate a Return
To initiate a return or exchange, please contact us using the details below:
Phone: 9960432996
Email: ashokpathakji1945@gmail.com
Address: Nirmal Niwas, Landmark: Near 7 hills PG, Asiana Road, Near Lakshmi Chowk, Pune 411057
Please provide your order number and reason for the return. Our team will guide you through the process.
6. Changes to This Policy
We reserve the right to modify this policy at any time. Please check our website regularly for updates.
Thank you for choosing Ocimum Hair Serum. We are committed to your satisfaction and hair care needs.